SERVICE GAP ANALYSIS IN RETAIL PETROLEUM INDUSTRY

Microbiology in the petroleum industry.

Innovation drivers in retail industry

Although in recent years research in innovation management in retail industries have increased drastically, most of these industries have focused only on addressing consumers’ acceptance of the most effective novel systems. For these reasons, a deeper understanding is needed in three main areas: the innovation management approaches in retail industry, the degree of innovation heterogeneity, and...

A Petroleum Industry Data Exchange

__________________________________________________________________________________________ 10.0 INDUSTRY CONVENTIONS FOR ASC X12 TRANSACTION SETS 10.

A Comparison of Service Quality in Teaching and Non-teaching Hospitals: The Gap Analysis

Introduction: Service quality is a judgment that the customer compares his/her expectations by this judgment, with the perception of the received services. The purpose of this study was to compare service quality in teaching hospitals with non-teaching hospitals in Kerman city. Methods: This cross-sectional study has been done on 166 hospitalized patients...

Water Management in the Petroleum Refining Industry

Petroleum refining industry uses large volumes of water. The water demand is up to 3 m3 of water for every ton of petroleum processed (US EPA, 1980, 1982; WB, 1998). Almost 56% of this quantity is used in cooling systems, 16% in boiling systems, 19% in production processes and the rest in auxiliary operations. The water usage in the Mexican refineries is almost 155 millions m3 per year; it is 2...